Delivery Information (UK Orders)

• Delivery times are subject to ordering before our cut-off time of 3 pm GMT.
• A working day is Monday to Friday, excluding public holidays.
• All orders are dispatched on working days only, orders placed on non-working days are not processed until the next working day.
• Orders will not be dispatched or delivered on public holidays. In these cases, orders will be dispatched on the next working day.
• Due to the COVID-19 pandemic, DPD are taking photographs of delivered parcels as proof of delivery instead of signatures. If you are self isolating and cannot open your door for the driver, please leave a note or use the DPD smartphone app to let them know.
• Royal Mail are also minimising contact during the pandemic by logging the name of the person receiving the item instead of asking customers to sign the scanners, this also acts as proof of delivery.
• In the unfortunate event of the courier not delivering the parcel in the time frames mentioned above, we will refund your delivery charge. Tennisnuts cannot be held liable for any further costs incurred as a result of late or non delivery of parcels.
• Excludes Channel Islands, Scottish Highlands and Islands, Isles of Scilly, Northern Ireland, and Isle of Man. See table below for delivery to these regions.

Geographical Exclusions

There are some geographical exclusions to the Delivery services mentioned above:

UK Saturday/Sunday Delivery

• You can specify during the checkout process whether you would like delivery on Saturday or on Sunday.
• All orders for Saturday/Sunday Delivery must be placed before 3pm on Friday.
• Orders placed after 3pm on Friday will be delivered on THE FOLLOWING Saturday/Sunday.
• Any orders received on Monday to Thursday for Saturday/Sunday delivery will be held and dispatched on Friday for delivery on Saturday/Sunday.

Royal Mail and DPD Terms and Conditions:

• The customer acknowledges and agrees that Royal Mail and DPD may at their discretion
  • (i) attempt to deliver the consignment to a neighbouring address within a reasonable distance of the delivery address; or
  • (ii) leave it for collection at a Post Office branch or DPD Depot.
• If Royal Mail or DPD are able to deliver the consignment to a neighbouring address or leaves it for collection at a Post Office branch or DPD Depot, then a customer contact card shall be left at the specified address; and
• The customer agrees that delivery to such neighbouring address shall constitute delivery to the address specified as the delivery address in the dispatch documentation or on the parcel.
• DPD do not deliver to UK PO Boxes or BFPO (British Forces Post Office) addresses.
• DPD will send you an Email/SMS message (if correct details are provided) with options to track your parcel or edit the shipment's address. You may also choose to change the delivery location to a nearby DPD Pickup Shop from where you can collect your order at your convenience, or advise DPD of a "Safe Place" to leave your parcel. Any changes made using this service are beyond the control of tennisnuts.
• If you choose to change the delivery address or request the parcel to be left in a "SafePlace", you assume all responsibility should any loss or damage occur.
• Due to the COVID-19 pandemic, DPD are taking photographs of delivered parcels as proof of delivery instead of signatures. If you are self isolating and cannot open your door for the driver, please leave a note or use the DPD smartphone app to let them know.
• Royal Mail are also minimising contact during the pandemic by logging the name of the person receiving the item instead of asking customers to sign the scanners, this also acts as proof of delivery.
• Please click here to view DPD service alerts for the UK which might be affecting your delivery.
• Please click here to view Royal Mail service alerts for the UK which might be affecting your delivery.

Missing Deliveries

All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel yet the tracking is showing as signed for, please complete and send us this form within 14 days for us to investigate. These forms will be processed with urgency. Until we complete the investigation we will not be able to send out a replacement or issue a refund.

Damaged or Incomplete Goods Received

On receipt of your order, if items are missing or damaged, kindly notify us within 14 days and we will help to resolve any queries. Unfortunately any discrepancies cannot be investigated after the 14 day period.