Returns & Refunds
If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.
Some items are excluded from this return's policy:
- Items which have been subject to customisation (e.g. custom restring or re-grip) cannot be returned unless there is a manufacturing fault with the original item.
- Consumable items such as strings cannot be returned as faulty as they can break quickly depending on usage.
- Sports bras, sports drinks bottles, face masks, and headwear cannot be returned for hygienic reasons.
- Stringing machines where the free one-hour training session has been redeemed, and the machine has been used.
- Any games tables, ball machines or court equipment. Refer to our Court Equipment and Games Tables Delivery Terms.
- Tennis rackets which were purchased as demo. Refer to our Tennis Racket Demo Policy.
How To Return Your Items
Step 1:
Print and complete a returns form here (pdf) to enclose with your items. The processing of your return will be delayed if this is not enclosed and fully completed. If you do not have a printer, please download the returns form and copy the contents onto your own paper and fill out.
If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.
Step 2:
UK customers may print a returns label using the link below and take the parcel to any Royal Mail Post Office to be returned to us.
Step 3:
The cost of using the returns label is 4.99 GBP which will be deducted from your refund. If you are exchanging an item for a different size/item, there is no cost for using this label. You must ensure that you ask for a receipt as proof of posting.
Step 4:
We will refund you immediately, as soon as we receive your return and if it respects the requirements.
We will refund to the same payment method used during the purchase.
Faulty Items
If you have received a faulty item or your item has developed a fault within the warranty period, please email images of the item (including: an image of the fault, a full image of the product and a close-up image of the item's tag/label) to [email protected], and we will inspect the fault and decide if we need to get the item returned or not. We work closely with the manufacturers to inspect the faults and if an item needs to be returned to them for further inspection we will advise you of this and provide a free return's label. If the item is deemed faulty under warranty, we will replace your item. For more information regarding racket warranty, refer to our racket warranty page.
Unacceptable Returns
If you return an item to us outside the terms of our returns policy and your statutory rights do not apply, we may not refund you. The item may be returned to you at your expense, and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full, and will not constitute any unlawful action against the goods.
Missing Deliveries
All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel, yet the tracking is showing as signed for, please complete and send us this form within 14 days for us to investigate. These forms will be processed with urgency. Until we complete the investigation, we will not be able to send out a replacement or issue a refund.
