Returns & Refunds
Returns Policy:
If you have changed your mind about a purchase, you may return the items in new and unused condition within 30 days of receiving the goods. The goods must be in their original condition, including all packaging, e.g. shoes to be returned inside the original shoebox. Used items will not be accepted under any circumstances. UK orders are eligible for a returns label. If you are returning an item for a refund, the cost of the return is 4.99 GBP, which will be deducted from your refund unless you are returning an item due to it being damaged, sent late, the wrong item sent or the item was not as described. The fee is also waived if the item is being exchanged.
It is your responsibility to ensure you get a proof of postage and to make sure that the value of the items is covered by the postage paid.
For any returns over the value of £300.00, Royal Mail returns label should not be used. Please call customer services on 01494 373 004 to arrange an alternate collection method at a cost of £8.00
You may optionally arrange your own carriage for a return, in which case the return postage charge will not apply.
For all Black Friday and Christmas purchases, returns are extended till 31 January 2026.
How To Return Your Items
Step 1:
Print and complete a returns form here (pdf) to enclose with your items. The processing of your return will be delayed if this is not enclosed and fully completed. If you do not have a printer, please include a note with your name, order number, phone number and reason for return.
If you are sending back items to be exchanged, please state clearly the product code, name and size of the new item(s) you require.
Step 2:
Click the link below to create your return with Royal Mail.
Step 3:
The cost of using the returns label is 4.99 GBP which will be deducted from your refund. If you are exchanging an item for a different size/item, there is no cost for using this label. You must ensure that you ask for a receipt as proof of posting.
Send your item back to us, following Royal Mail's instructions. You can take the parcel to a Post Office with the QR code they provide or arrange a collection.
Step 4:
We will refund you immediately to the payment method used on your order, as soon as we receive your return and if it meets the requirements set out below.
If you are returning an item because you have changed your mind, we will deduct the postage cost of £4.99 from your refund.
Eligible Items
If products being returned came with free items as part of a promotion (e.g. free tennis balls), these items must also be returned. If they are not returned, we reserve the right to make a suitable deduction from your refund amount.
The following items are not eligible for returns:
- Items which have been subject to customisation (e.g. custom restring or re-grip) unless there is a manufacturing fault with the original item.
- Consumable items such as strings are not faulty as they can break quickly depending on usage.
- Any games tables, ball machines or court equipment. Refer to our Court Equipment and Games Tables Delivery Terms.
Faulty Items
If you have received a faulty item or your item has developed a fault within the warranty period, please email images of the item (including: an image of the fault, a full image of the product and a close-up image of the item's tag/label) to [email protected], and we will inspect the fault and decide if we need to get the item returned or not. We work closely with the manufacturers to inspect the faults and if an item needs to be returned to them for further inspection we will advise you of this and provide a free returns label. If the item is deemed faulty under warranty, we will replace your item. For more information regarding racket warranty, refer to our racket warranty page.
Unacceptable Returns
If you return an item to us outside the terms of our returns policy and your statutory rights do not apply, we may not refund you. The item may be returned to you at your expense, and you will be notified of this and any other charges. If you choose to send the item back to us again, or refuse to accept delivery, this will be deemed as an irreversible instruction for us to dispose of your goods without further notice. This will not constitute any admission that we have failed to honour in full our obligations to you in full, and will not constitute any unlawful action against the goods.
Missing Deliveries
All orders require a signature of receipt to ensure your parcels do not go missing in transit. If however you have not received your parcel, yet the tracking is showing as signed for, please complete and send us this form within 48 hours for us to investigate. These forms will be processed with urgency. Until we complete the investigation, we will not be able to send out a replacement or issue a refund.
